Using website or mobile app:
Enter the new mobile number or email ID and click on ‘Submit’
To generate transaction PIN through Mobile App:
Login to your account and click on ‘Service Requests’ option present on the left hand side menu and follow these steps:-
To generate transaction PIN through IVR:
Call on SBI Credit Card Customer Care / Helpline Number: 1860 180 1290 or 39 02 02 02 (Prefix local STD Code)
To generate transaction PIN of your Add-on Card through IVR:
Offline
against your transactions online.
To Raise Dispute
To Track Your Dispute Status
There was an error - check the logs for detailsTo register your complaints, use any of the following options as per your convenience. We put in our best efforts to resolve every matter reported to us within the stipulated timelines. However, in case we require more time to appropriately resolve your concern, we shall keep you posted on the developments.
Manager- Customer Care Services
SBI Cards & Payment Services Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002(Haryana) India.
If you are not satisfied with our response to your online Interaction: Escalate your Interaction or call our Customer Care Helpline Number at 1860-180-7777
Click here to see our Escalation Matrix and other options.
We put in our best efforts to resolve every matter reported to us within the stipulated timelines. However, in case we require more time to appropriately resolve your concern, we shall keep you posted on the developments.
Name
Designation
Contact Number
Write to us
Address
Mr. Prosenjit Dhar
DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana)
Mrs. Rupali Bhardwaj
Principal Nodal Officer
DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana)
Dial SBI Credit Card Customer Care Numbers 1860 500 1290 , 1860 180 1290
, 39 02 02 02 (Prefix local STD code) or 1800 180 1290 (Toll Free)
Our customer care executives are available 8 AM - 8 PM from Monday to Saturday.
Click here to know Walk-in Desk Address
Get in touch with us for a query or feedback. We will be happy to help you.
Send us an e-mail for your request/query/complaint using the below link. Each interaction you have with us can be referred to with a unique Interaction ID, which would be sent to your registered mobile no. You will get our responses in your login account on sbicard.com.
Not satisfied with the response?
Visit our Grievance Redressal Options below.
Send us an e-mail for your request/query/complaint using the below link. Each interaction you have with us can be referred to with a unique Interaction ID, which would be sent to the mobile no. mentioned by you in the interaction. You will get our responses on the email id mentioned by you in the interaction.
Not satisfied with the response?
Visit our Grievance Redressal Options below.
Contact us immediately in case of a card loss or suspect of some fraudulent activity
Dial SBI Credit Card Customer Care Numbers: 1860 500 1290 , 1860 180 1290 , 39 02 02 02
(Prefix local STD code)
or 1800 180 1290 (toll free)
If you have lost your SBI Corporate Card or need cash outside India, call 24X7 Visa toll-free helpline number for emergency card related assistance within 3 working days*.
*The emergency card replacement facility is provided by Visa and the terms of use are regulated by the Visa Operating Regulation. For more details log on to corporate.visa.com
We are covered by the Integrated Ombudsman Scheme of the Reserve Bank of India. If within 30 days of lodging a complaint with us, you do not get a satisfactory response, and wish to pursue other avenues for grievance redressal, you may approach the Ombudsman appointed by the Reserve Bank of India.
To contact nearest banking ombudsman
Have doubts? See Frequently Asked Questions.
SBI Cards and Payment Services Limited
Unit 401 & 402, 04th Floor, Aggarwal Millennium Tower,
E-1,2,3 Netaji Subhash Place,
Wazirpur , New Delhi 110034
CIN:U65999DL1998PTC093849
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